Cool Cat Fashions has a 30-day return policy. If you’re not satisfied with your purchase, please contact us within 30 days so we can arrange a return and refund.

We offer an unconditional refund policy for our loyal clients. Yes, but you have to abide by a few key principles of returns.

Requirements

The item must only be in the same condition as when it was first purchased. It cannot be used, worn, or altered in any way. You must return it along with:

• The original container and tags
• The invoice
• Proof of purchases

How Can A Return Request Be Raised?

You can use the customer inquiry form to submit a ticket and contact us by dropping a line at info@coolcatfashions.com. We have a friendly staff ready to assist you. 

Damages Incurred

Please let us know if you’re unhappy with the product as soon as you receive it. If the product is damaged, has a problem, or you acquired the incorrect goods, kindly get in touch with us immediately.

We’ll inspect them straight away and take all necessary steps to make them right.

Exchanges

The simplest way to make sure you get what you want is to return the item you currently own and then buy the desired item when the return has been approved.

Exceptions

Some products, including personal care items, cannot be returned, including customized items and bespoke goods (like special orders, things like lingerie, and personal items)

Hazardous materials, volatile liquids, and gases cannot be brought back to us. Please reach out if you have any questions or issues about a specific item.

Gift cards and anything that are discounted or on sale are regrettably not returnable.

Refund

We’ll inform you immediately if your refund was accepted when we’ve received and reviewed your return. If it is accepted, a refund will be automatically issued to your original method of payment.

Please be advised that your bank or credit card provider may need more time to process and deposit the refund.